FAQ (frequently asked questions)

In the FAQ section (Frequently Asked Questions) you can find some of the most frequent questions asked by our customers.

How can I contact the customer service?

Manichini Store customer service is always available to help you step by step, from advices before purchase or rental, to after-sales assistance. Contact us on opening hours via: ● Telephone:...

Are on-sale mannequins available?

Of course, Manichini Store offers a wide range of sale and clearance on mannequins, busts, accessories and furnishings for shop windows, and shops. Check the section sale and clearance to find what...

Do you deal with the repair of the mannequins?

Yes, Manichini Store offers an earnest and valuable mannequin repair service. The service is designed to allow customers to always have their mannequins in excellent condition, avoiding to replace ...

Are museum mannequins available?

Yes, Manichini Store also offers a large collection of mannequins for museums, which are characterized by anatomical precision, a slim and defined body, and an excellent realism that makes them ide...

Which devices agaist Covid-19 do you have?

Manichini Store offers a wide range of devices against the spread of the COVID-19 coronavirus. The proposed devices combine maximum safety in accordance with current standards with great functional...

Do you sell jewelry displays?

Of course, Manichini Store offers a large collection of displays for jewelery, costume jewelery and fashion accessories. Our catalog presents both simpler and cheaper range solutions, and high desi...

In case of damage due to shipping what should I do?

We are liable for damage for national deliveries if the shipment was made with our shipping service. In case of damage due to transport, you must: Notify us within 48 hours from receipt of th...

What is your return policy?

You have the right to return a purchase by notifying us within three working days. You must send an email to info@manichinistore.it or a fax to + 39 059-621977 indicating the reason for your return...

Do you ship to every area in Italy?

Surely. You can receive our shipments in every area of the country, including the islands.

Are the wigs suitable for personal use?

We have different types of wigs. The wigs in our "Vogue" collection are suitable for display as well as personal use because they are all equipped with a comfortable and breathable inner mesh wh...

Can I have my mannequins painted?

Of course, with a small surcharge you can choose among a wide range of matte and metallic colors. For information regarding costs and scheduling please contact customer service.

Is the mannequin's wig removable?

Certainly, all wigs are removable, washable and adjustable.

Can I change the base for my mannequins?

Of course, for an extra surcharge you can choose a metal base instead of a glass one. Please contact customer service for this request.

Do you make international shipments?

Surely. We regularly ship worldwide.

Is it safe to make my purchases with a credit card?

Certainly. The transaction takes place on the terminals of Banca Sella, therefore guaranteeing security for credit card purchases. In fact, Banca Sella uses the industry standard SSL (Secure Socket...

What happens to my personal information?

Data entered at the time of purchase is placed in our management and used only for purposes relating to purchases or to update you about our initiatives. Customer data will not be disclosed to t...