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FAQ (frequently asked questions)

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In the FAQ section (Frequently Asked Questions) you can find some of the most frequent questions asked by our customers.

In case of damage due to shipping what should I do?

We are liable for damage for national deliveries if the shipment was made with our shipping service. In case of damage due to transport, you must: Notify us within 48 hours from receipt of th...

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What is your return policy?

You have the right to return a purchase by notifying us within three working days. You must send an email to info@manichinistore.it or a fax to + 39 059-621977 indicating the reason for your return...

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Do you ship to every area in Italy?

Surely. You can receive our shipments in every area of the country, including the islands.

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Are the wigs suitable for personal use?

We have different types of wigs. The wigs in our "Vogue" collection are suitable for display as well as personal use because they are all equipped with a comfortable and breathable inner mesh wh...

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Can I have my mannequins painted?

Of course, with a small surcharge you can choose among a wide range of matte and metallic colors. For information regarding costs and scheduling please contact customer service.

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Is the mannequin's wig removable?

Certainly, all wigs are removable, washable and adjustable.

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Can I change the base for my mannequins?

Of course, for an extra surcharge you can choose a metal base instead of a glass one. Please contact customer service for this request.

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Do you make international shipments?

Surely. We regularly ship worldwide.

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Is it safe to make my purchases with a credit card?

Certainly. The transaction takes place on the terminals of Banca Sella, therefore guaranteeing security for credit card purchases. In fact, Banca Sella uses the industry standard SSL (Secure Socket...

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What happens to my personal information?

Data entered at the time of purchase is placed in our management and used only for purposes relating to purchases or to update you about our initiatives. Customer data will not be disclosed to t...

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Can I edit or delete my personal information?

You may request to edit or cancel your personal information on file by sending an email to info@manichinistore.it.

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Do you offer Plus-Size mannequins?

We certainly do! You will find "maternity and plus-size mannequins" under the Men's and Women's mannequin category where you will find a selection of various sizes and styles for plus size clothi...

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Does the mannequin move and change its pose?

No, the poses are permanent, the mannequins only allow for a small movement of the arms. You should carefully choose the pose which best suits the needs for your display. If you need a manneq...

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Are the wigs washable?

Certainly, you can wash the wigs with warm water using a mild shampoo. The wig should not be put in contact with any source of direct heat. After washing, lay the wig on a flat surface, possibl...

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